Items can be returned within 30 days of receipt, so long as they are unused and in the original packaging.
A return credit will be issued to the original payment method upon receipt and inspection of the product(s).
Shipping charges paid at the time of checkout will not be credited along with the return.
Customers are responsible for the cost of return shipping.
Returned items that are damaged or not in original packaging may be charged a restock fee at the sole discretion of StormDoorPartsWarehouse.com
When returning the package:
- Package the return items in original shipping package, if possible.
- Include all subcomponents, instructions and the original Packaging Slip.
- We must have your order number in order to refund you. Items returned without an order number listed will not be refunded.
Once we receive your item, we will issue a refund to your credit card within 7 business days.Storm Door Parts256 Bergen BlvdSuite 104Woodland Park, NJ 07424
We cannot refund item(s) that are:
- Scratched, broken, used, or with missing or replaced parts/instructions.
- Special Order, final sale or "non-returnable" as identified on original web listing or by sales representative.
- Damaged in return shipping process due to lack of proper packaging and padding.
The following may be subject to a restock fee due to the likely hood of these products getting damaged in transit.
- All Glass
- Retainer Strips
- Hinge Rails
- Latch Rails
- Drip Caps
- Screw Covers
- Screen Replacements
- Orders are typically sent out within 24 hours of purchase. Once an order has shipped it cannot be cancelled but can be returned.
- If you need to cancel your order please contact customer service.