We can refund most orders (minus the cost of shipping), and we are committed to helping you find the correct replacement part.
Nearly all of our products are returnable including all handles, retractable screens, closers and closer parts. Items must be received in re-sellable condition in order to qualify for a refund.
All returns must be pre-approved prior to return.
- Items must not have been installed, cut or modified in any way. Items must be in original condition.
- Contact us within 30 days of receipt of the item being returned for approval.
- Indicate the name and address the order was placed under and the reason the product needs to be returned.
Once a return is approved, the item may be returned.
- All returns must be received within 30 days of approval.
- The customer is responsible for all return postage or shipping fees, as well as any shipping damage.
When returning the package:
- Package the return items in original shipping package, if possible.
- Include all subcomponents, original Packaging Slip and Return Authorization Form.
Once we receive your item, we will issue a refund to your credit card within 7 business days.Storm Door Parts256 Bergen BlvdSuite 104Woodland Park, NJ 07424
We cannot refund item(s) that are:
- Scratched, broken, used, or with missing or replaced parts/instructions.
- Special Order, final sale or "non-returnable" as identified on original web listing or by sales representative.
- Damaged in return shipping process due to lack of proper packaging and padding.
The following are considered special order and may incur a restock fee or not be returnable:
- All Glass
- Retainer Strips
- Hinge Rails
- Latch Rails
- Drip Caps
- Screw Covers
- Orders are typically sent out within 24 hours of purchase. Once an order has shipped it cannot be cancelled but can be returned.
- If you need to cancel your order please contact customer service.