Shipping
We strive to make our shipping prices and policies as fair as possible, so you benefit from our competitive pricing, plus the convenience of delivery directly to your home or job site.
We process and ship orders Monday through Friday. We ship to all of the 48 contiguous states in the US (Alaska and Hawaii may vary). All our Storm Door Parts are shipped safely in a solid and secure padded packages, to ensure that all items that ship will arrive in perfect condition.
Average Handling Time
Items in stock are generally shipped out within 1-3 business days after an order is received. As soon as an item is shipped you will receive an email with confirmation of shipping and tracking information. Special order items may take longer to ship. For information on specific products feel free to contact us prior to ordering.
Average Shipping Time
The time for an order to arrive once it ships from our facility varies based on the carrier and location. For example, we ship most orders from New Jersey so orders going to the west coast may take longer than orders going to the east coast. Most items will arrive in 3-5 business days from the time it leaves our facility. We take no responsibility for delays due to the carrier but we will do our best to assist you should they arise.
Tracking Information
Once a tracking email has been sent, the item has left our facility and may not be canceled. It can be returned in most cases(see our return policy for details). From time to time, shipping carriers are late in updating tracking information. This does not mean the package has not left our location. If tracking is not updated within 48 hours after you received an email from us, feel free to reach out and we will try to assist you.
Shipping Rates
- Shipping rates are displayed at checkout.
- We offer Fixed Shipping Rates, and USPS Priority Mail for most orders. In some cases, at our discretion, we may use other carriers including UPS and FedEx.
Please Note: We do our best to ensure that shipping rates are correctly calculated before your purchase; however, at times it may not be possible to do so accurately. For example, ordering doors from multiple manufacturers, shipping to a remote area or a difficult location (that is not easily accessible by semi-truck), may increase freight charges. We reserve the right to notify you after you’ve purchased an item if any additional shipping charges are necessary to deliver your order. If notified of any additional charge, you also have the right to modify or cancel your order for a full refund.
Delivery Method
Your order will be shipped directly to the location specified at checkout. We will provide you with all necessary delivery information to prepare you for delivery, including: full carrier information, contact numbers and tracking numbers. We use a variety of services to ship items including USPS, UPS and FedEx.
Delivery Address
If the delivery address is inaccessible or invalid, customer agrees to pay the purchase order amount and the additional delivery charges.
Address Restrictions
- Please provide a valid physical address during checkout. We do not ship to P.O. boxes or military APO/FPO addresses.
Change of Delivery Address
- Any change of address prior to delivery must be received in writing prior to shipping. Any changes made to the address and / or phone number after the order has been shipped is subject to an intercept and transportation fee, which is charged to us by the carrier.
Alaska and Hawaii
- Please contact Customer Service for shipping rates.
International Orders
- We do not ship outside the US, nor to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact our Customer Service Department.
Additional Delivery Surcharge
We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you have the right to modify or cancel your order for a full refund.
Payments
We are responsible for making payments to the shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the drivers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that StormDoorPartsWarehouse.com will not refund such payments under any circumstances.